Account Supervisor

Manhattan, New York

The Account Supervisor is responsible for simultaneously managing all aspects of multiple medical communications projects (actual number dependent on type of project) from inception to completion. This position may be structured so that the individual manages a major area of an account such as all initiatives that support a certain indication rather then a set of %u201Cone off%u201D projects. In addition, this position may assist in the development and coordination of the Institute of Applied Science and Medicine (IASM) conference and summit series as necessary/required.

The responsibilities of an Account Supervisor entail the facilitation of multidisciplinary project teams, interfacing with each department within the company, meeting client and management expectations, establishing strong faculty and client relationships, and ensuring that programs remain on target and within agreed-upon parameters. The Account Supervisor is responsible for assisting in the budget development, maintenance and reconciliation, managing external suppliers, keeping programs on time and focused on primary objectives, providing ongoing updates to internal team members and client contact(s), and resource management. The number of simultaneous programs managed by each Account Supervisor is dependent on the scope and nature of each initiative. However, the Account Supervisor should be able to successfully drive the development of multiple programs in a given area without significant oversight and/or involvement from the Business Unit Director. In some cases, the Account Supervisor may have direct reports, such as a Project Specialist or Project Manager, reporting to him/her, however this is not a requirement of the position.

In order to perform these functions, the Account Supervisor must have strong verbal and written communication skills and experience in leading multiple CME-accredited programs. He/she must also have a grasp and understanding of the science behind the account /therapeutic areas where he/she operates. He/she must also be highly organized, have experience leading multidisciplinary teams, be adept at multitasking and prioritizing activities, have strong financial management skills, and be able/eager to motivate others.


Build and maintain strong relationships with clients and faculty members.
Maintain and manage timely and professional written and verbal communications with clients and faculty members.
Ensure client expectations are met on all levels of program activity.
Establish and maintain a strong knowledge of client organizations, products, disease states, and medical education.
Assist in the development of new project budgets.
Assist/attend meetings with Medical Education and Pharmaceutical Companies as necessary for account team/project responsibilities and as it relates to the IASM team.
Contribute to new business development activities within the account team and attend/present presentations when necessary.
Assist Business Unit Director and/or other management associates in skills development and mentoring of team members.
Manage budgeting, financial monitoring, and assisting in the reconciliation of individual projects.
Schedule and conduct start-up, interim and final team meetings for each project, establish and maintain time and events schedules, and provide ongoing updates to client and team as required by account team on each initiative to ensure successful management and completion.
Facilitate progress of multidisciplinary project teams to ensure within-budget, on time, on strategy performance.
Oversee and facilitate development of all project activities, including faculty recruitment and ongoing communication, audience generation, content development, logistics management, registration/participant communication, production of materials, supplier performance, central file management.
Assist in training new account team members as required.
Maintain company policies and guidelines as they pertain to all activities.
Adhere to all McMahon Group policies and procedures.


The Account Supervisor may have direct reports such as a Project Specialist/Project Manager, as appropriate given the scope of business being managed. However, this is not a requirement of the Account Supervisor position.


A bachelor’s degree is required. An advanced degree in science or business is preferred.

Professional Skills

Five to seven years relevant job experience and experience in a healthcare communications environment is preferred.

Marketing and/or communications project management experience in a medical or healthcare environment is required as is the ability to grasp and retain scientific information. Computer aptitude (Word, Excel, PowerPoint, Internet) is a must.

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